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Service Design
User Testing
Design Research


How do get younger high school students interested in the principles and thinking processes of Service Design?


As a group project, we tackled the opportunity to get high school students engaged with concepts of service design by using scenario mapping, storytelling, and prototyping methods.

Service Design for High School

Three-tiered approach:

Instrumental- surveys, establishing word frequency & memory basins

Practical- interviews, establishing meaning of workshop/ prototypes Emancipatory- final prototype with all contextual research strategies (qualitative and quantitative data), establishing insights & future recommendations

 How do we design a workshop to transition their current understanding to a ‘preferable future’ while maintaining their excitement? 

We set out to interview high school students in regards to their understanding of service design. In this process, we broke down the core principles of service design, as seen in the Structure ideas on left. We used this as the platform to test these students based on their understanding to relate back to service design.


We collected data to gain a better understanding of high school students' context to service design. Utilising different research methods, the team established memory basins surrounding the works 'service design’. Community and creation were the most prominent themes resulting from the memory basin analysis. Built on the foundation of these memory basins, we explored storytelling and tested potential narratives. the results guided us to a final narrative that promotes the community of high school students through art and colour. the team then developed initial prototyping for a workshop to facilitate this final narrative. testing the workshop prototype provided valuable insights for our proposed solution and future recommendations.


High Schooler’s Definition: Community - Colour - Create - Help Model Definition: Coordination - Institutions - Co-create - Value


How do high schoolers’ understand the mental frameworks surrounding the works service, design and service design?


Workshop Prototyping:

Audience: High School Students, teachers, administrators & facilitators


Set of tools that help facilitate conversation, connection points, and creativity. Educational prompts that introduce principles of service design.

Common Thread: Students get unique objects to collaborate with each other to build an art-board/ boundary object together.  This can be part of a school project and is encouraged to be displayed in a public setting afterward. 

The workshop will be closed by the facilitator reflecting on the experience and connecting this to service design.



  • Give the student a clear understanding of service design, by breaking down the three-tier structure of the interactive approach

  • Involve students' self-confidence in group situations with practical engagement in smaller sub-groups

  • Create a sense of belonging in social structures by providing interactive team-building activities

  • Encourage self-expression of students with involvement in the creative process of prototyping

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